Research Methods for Design and Evaluation of Conversational User Interfaces
Tutorial language: English
Heloisa Candello, Ph.D., is a research scientist and an interaction designer at the Tech4impact group at IBM Research laboratory in Brazil. She has experience conducting mixed-methods research in the collection, design, and evaluation of conversational systems. She holds a Ph.D. in Computer Science, Interactive Technologies from the University of Brighton – UK. Her primary research interest was on applying design methods to uncover how people use multimedia features in their mobile devices in cultural heritage settings. Before joining IBM, Heloisa was a lecturer and a researcher in mobile interaction technologies. Nowadays, at IBM, Heloisa is leading and designing novel and extraordinary user experiences and research in the context of conversational systems. Her research resulted in several leading conferences (CHI, CSCW, DRS, DUXU) and recognition in the HCI and Design field.
Heloisa was also an organizer of several workshops and co-chair conferences in the Conversational User Interfaces (CUI) field.